Darlene Ortiz
Director of Business Development

Darlene Ortiz is the Director of Business Development. Best to be described as free spirited, energetic, bubbly, and passionate. Darlene takes pride in the work that we do here at HCA. With the art of business development comes the understanding of importance of building the brand, creating a differentiated and meaningful market position with in depth knowledge of the agency as well as the clientele. She radiates compassion for all clients who need and utilize our services as if they were her family. She has two young daughters, Bella & Mila in which she is instilling great morals and values.


Employee Care Coordinator

Ally is the Employee Care Coordinator for Home Care Assistance. Her primary position is focused on hiring, training, scheduling and client/caregiver communications. Ally is a Colorado native and when she is not working she enjoys her time with her animals. Ally has an Associates in Animal Science and is a graduate from Bel-Rea as a Veterinarian Technician. Ally’s journey began in Home health care 6 years ago as a caregiver, but she has been forever immersed and intrigued by medicine.


Cherie Coe
Client Care Manager

Cherie has lived in Colorado since 1981 after relocating from California. The past 17 years she has lived in Jefferson County and has been involved with various businesses there. She and her husband, Steve, moved to Evergreen in 1997 where they raised their two sons, Travis and Brody. Cherie comes from a long background in client care. She has worked in the financial and real estate industries, dedicating large amounts of time to developing personal client relationships, and also managed a territory for the Evergreen/Conifer Neighborhood Welcome Service – a committee dedicated to making new residents feel at home. Cherie is passionate about her clients, dedicated to working with each individual in order to help them achieve their goals and aspirations.


Delilah Ortiz

Thank you for visiting our Home Care Assistance website. My name is Delilah Ortiz and married to Herman Ortiz. I’ve always had a passion for home care being that I come from a very large family and found that as we grow older a significant number of my family members are getting older and need care more so than ever. My mother who passed away at the age of 94 would have benefited from our services. Unfortunately, she wasn’t able to experience the joy of being in her own home, having loving and caring help. My wish is for everyone to live out their years as they get older in their own homes. Thank you.


Carina Arce
OnCall Staffing Coordinator

Carina Arce is the Oncall Scheduling coordinator. In this position, Carina serves as the first point of contact for our caregivers and client needs and is available to assist them with everyday matters.

She also provides support to the scheduling Team in order to fulfill the needs of our clients and Caregivers. Carina brings over ten years of experience in recruiting and account management to her position. She recently relocated to Florida from New York City and enjoys being a part of our family-oriented environment in Home Care Assistance.

Sarah Bowling

Sarah Bowling
Client Care Manager

Sarah Bowling is one of our Client Care Managers in the Fort Myers area. She holds a Bachelor of Business Administration in Healthcare Management and is currently enrolled at Florida State University for her Master in Social Work (MSW) degree.

Sarah has worked in social work since 2008 and holds certifications for addiction counseling in both California and Florida. Her passion for helping others has defined her career and she is committed to ensuring her clients receive the care they deserve.